Chromebook Not Turning On

1. Plug in the Chromebook. Our devices have 2 charging ports (one on each side) you may try using both ports to help power it on.

2. Press the refresh button (top row 4th button) and the power button at the same time.

3. If that does not work, try opening and closing the lid to the device. Sometimes the device does not recognize that it is open and will stay stuck in "closed" mode.

4. If the issue persists, contact our helpdesk at helpdesk@dunlapstudents.net

Clear Browsing Cache

1. Open Chrome and click on the 3 dots on the top right corner.

2. Click on More Tools.

3. Select Clear browsing data.

4. Select "All Time" for time range from the drop down menu and check the boxes next to cookies and cached images and files.

5. Press Clear Data at the bottom.

6. Restart your browser session by closing and re-opening Google Chrome.

Update Chromebook

1. Press on the time on the bottom right corner of your home screen.

2. Select Settings

3. Click on About Chrome OS

4. Select Check for updates. If there are updates available, the device will begin the install.

5. Once the install is at 100%, press Restart and updates for your device will be complete.

Asking For Old Password

1. Click "Forgot old password"

2. Click "Proceed Anyway". The student will then be able to log on and access all cloud based resources.

Keyboard Language

1. If your keyboard is typing different characters than it should, it is most likely in a different language.

2. You can check this by pressing CTRL + Shift + Spacebar at the same time. This will cycle through the input languages you have on your device.

3. You can see which language you are set on your taskbar as well:

Sound Settings

1. Make sure your Output settings are set correctly and your volume is turned up.

2. At the bottom right select the Time.

3. You will see a volume slider, make sure that it turned up.

4. Find your device input and output settings by pressing > next to the volume slider.

5. Make sure your Output is set correctly (speaker internal or headphones). The set output will have a check mark next to it.

Allowing Flash

Open Google Chrome
In the top left next to the refresh button there is an I with a circle around it (May also say secure or not secure or may be a lock), click that.
When you click the I (May also say secure or not secure or may be a lock) with a circle around it a dropdown menu will appear. Look for flash and select Allow. **You may have to click on Site Settings*
A ribbon will appear asking you to reload the site.

Google/Chromebook FAQs